![]() ATENTO CAGUAS HOW TODuring these tough months for us all, they have been the finest example of how to overcome adversity and a constant source of inspiration for everyone who forms part of this great Company, Atento." I would also like to express my very special gratitude for the courage and commitment shown by our employees in Puerto Rico since Hurricane Maria. Today is a very special day for Atento and our clients because we are strengthening our joint commitment to economic development in the country and to offering an outstanding customer experience in and from Puerto Rico, capable of generating a competitive advantage and responding to the changing needs of an increasingly digital society." He went on to add that "I would like to thank our customers and the authorities for their support in making this center a reality and transforming it into a benchmark for the CRM/BPO industry. 400 people will initially work at the center (70% English/Spanish bilingual), a figure that is expected to increase by a further 200 over the coming weeks.Īlejandro Reynal, CEO of Atento, said "It is with great satisfaction that we are here today to reopen our customer relations center in Puerto Rico, which will mark a before and after in the provision of customer experience services and solutions on the island. From Caguas, Atento will offer an extensive range of services and solutions that include: customer services, sales, technical support, credit management or back office to leading companies in the market through multiple channels such as telephone, chat, social media and digital apps. The center is fully adapted to the needs of persons with disabilities. The installations have been completely renovated to include next-generation technology in the sector, data centers with excellent connectivity, over 620 workstations, digital capabilities as well as recruitment, training and recreational areas. Atento uses this center to provide services to companies in the telecommunications, banking, financial services or consumer electronics sectors, among others. This state-of-the-art center is used to provide customer experience and business process outsourcing services and solutions in Puerto Rico, as well as services and solutions to companies operating in the United States. The reopening ceremony was attended by Alejandro Reynal, CEO of Atento William Miranda Torres, Mayor of Caguas and Jorge Martel, General Manager of T-Mobile Puerto Rico, among other officials. The center has been totally rebuilt following the devastating impact of Hurricane Maria on the original installations. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, celebrated the reopening of its customer relations center in the city of Caguas, Puerto Rico, earlier today. ATENTO CAGUAS FULLFull availability between 8:00 am and 6:00 pm.CAGUAS, Puerto Rico, J/PRNewswire/ - Atento S.A.Capacity to navigate stressful situations with ease.Ability to calm irate, anxious, or grieving customers.Thorough, with excellent listening skills.Superb verbal and written communication skills.Computer literate with an above-average typing speed.Furnishing members and health care practitioners with details.Answering inquiries in a timely manner. ATENTO CAGUAS PROFESSIONALGreeting customers in a friendly, professional manner using the suggested script.Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.You will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding co-payments.We are searching for patient and attentive health care customer service representatives to join our company. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |